My Family Dental Paying for it
Your Health Fund, and What It Actually Covers
Preferred provider for nine funds across our clinics, with HICAPS at the desk so the rebate comes off on the spot.
If you are choosing a dentist based on your fund, this is the page you want. HCF, nib, Defence Health, CBHS and HBF are preferred at all six of our clinics. Bupa, Medibank, Teachers Health and Westfund are preferred at some clinics only, listed below. We claim through HICAPS at the desk at every clinic.
Nine funds
Preferred provider, five of them at all six clinics
HICAPS on site
Rebate comes off at the desk
CDBS bulk billed
For eligible children
Written quote
With item numbers, so you can check
Choosing a dentist on your health fund is not a small thing. The difference between a practice that has an agreement with your fund and one that does not shows up on every single visit, for years.
The Funds
Which funds we are a preferred provider for depends on the clinic. These five apply at all six:
- HCF: More for Teeth
- nib: First Choice
- Defence Health
- CBHS
- HBF
These apply at some clinics only:
- Bupa (Members First Platinum): Ingham and Bowen
- Medibank (Members Choice Advantage): Ingham and Bowen
- Teachers Health: Ingham, Bohle Plains, Townsville (Kirwan) and Emerald
- Westfund: Ingham and Bohle Plains
If your fund is not listed for your clinic, we still claim through HICAPS at the desk. You just will not get a preferred provider arrangement on the fee. Ring your clinic and we will look at your cover with you.
What Preferred Provider Means, Without the Spin
It means we have an agreement with the fund about what certain treatments are charged at. In practice that usually means a bigger rebate and a smaller gap than the same treatment at a practice with no agreement.
What it does not mean: that everything is free, that your annual limits go away, or that a treatment your policy excludes is suddenly covered. Preferred provider changes the gap. It does not change your policy.
Claiming
HICAPS is on site at every clinic. Swipe your card at the desk, the rebate is applied immediately, and you pay the difference. There is no form to post and nothing to chase.
Every written quote we give you includes the item numbers. That is deliberate: it means you can ring your fund and ask exactly what they will pay on those items, rather than being told a general figure and hoping.
No Cover? Still Options.
- Child Dental Benefits Schedule, bulk billed for eligible children at all six clinics.
- DVA card holders are seen at all six clinics. There is more on our page for veterans.
- Queensland Health vouchers at Emerald, Bohle Plains, Ingham, Innisfail and Townsville.
- Interest-free payment plans through Afterpay, Zip, humm and DentiCare.
- Early release of superannuation through SuperCare, for eligible treatment.
There is more detail on our payment options page.
All Six Clinics
- My Family Dental Townsville (Kirwan)
- My Family Dental Bohle Plains
- My Family Dental Ingham
- My Family Dental Innisfail
- My Family Dental Bowen
- My Family Dental Emerald
Important: Rebates, annual limits and waiting periods are set by your health fund and depend on your individual policy. Preferred provider arrangements affect the fee charged, not what your policy covers. Confirm your entitlements with your fund. Fees are provided in a written quote.
Common Questions
Frequently Asked Questions
HCF (More for Teeth), nib (First Choice), Defence Health, CBHS and HBF are preferred at all six clinics. Bupa (Members First Platinum) and Medibank (Members Choice Advantage) are preferred at Ingham and Bowen. Teachers Health is preferred at Ingham, Bohle Plains, Townsville (Kirwan) and Emerald. Westfund is preferred at Ingham and Bohle Plains.
It means we have an agreement with the fund covering what certain treatments are charged at, which usually means a higher rebate and a smaller gap than you would get at a practice without one. It does not mean everything is free, and it does not change what your policy covers or what your annual limits are. What it changes is the gap.
You do not have to. We claim on the spot through HICAPS at every clinic: swipe the card at the desk, the rebate comes off immediately, and you pay only the difference. No forms, no waiting for a transfer.
Ring us and we will look at it with you, or ring your fund and ask for the rebate on the specific item numbers we quote you. We give you the item numbers on your written quote for exactly this reason. Guessing at what a policy covers is how people end up with an unwelcome surprise.
Then you pay the quoted fee, and there are still options. Interest-free payment plans are available through Afterpay, Zip, humm and DentiCare. Eligible children are bulk billed under the Child Dental Benefits Schedule. DVA card holders are seen at all six clinics. Queensland Health vouchers are accepted at Emerald, Bohle Plains, Ingham, Innisfail and Townsville. And early release of super through SuperCare is available for eligible treatment.
Ready to Book Your Visit?
Book a visit at your nearest My Family Dental clinic: we’ll talk through your options and what it costs.